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You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of customer service and lets talk about outbound communications in this article. (I’ll cover inbound benefits in another post).

Read more on Svp Customer Service – the First Customer Communications Management Sponsors Meeting…

Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company.

If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the company. This pleasant experience can lead to repeat business and even referrals increasing profitability.

Read more on First Impressions Do Count in Customer Service…

What is customer service? Have you ever stopped to really think about this question? We have trained literally thousands of people and hundreds of organisations in customer service. No matter who the person or what the organisation, the answer to this question is always generic. They will say: “Customer service is about giving customers what they want” or perhaps “it’s about satisfying customers” some times they will say that it is about “making customers happy.”

Read more on Value Delivered Through Customer Service | Griffin Training…

            One of the major reasons businesses fail today is due to poor customer service. When a retail business is born, its main objective is to gain and build a strong customer base. Many businesses today are successful because of this strong customer base. Businesses advertise on radio, television and newspapers all the time. Huge budgets are spent on commercials. It is not the advertising on television or in newspapers that will retain the customer. It is the ability of management and its staff to retain those customers   that will contribute to the success of the business. A bad taste or feeling left with a customer at any time would leave a lasting impression. Therefore, the business must always provide excellent customer service, no matter the situation. It is always important to leave a good impression with your customers.  The old adage is correct:  The customer is always right!

Read more on Improvement of Customer Service in Retail Businesses…

Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company.

If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the company. This pleasant experience can lead to repeat business and even referrals increasing profitability.

Read more on Customer Service Training, First Impressions Do Count…

Quite a few organizations hire employees in internal positions such as human resources, marketing, sales, facilities, cafeteria, accounting or security without adequate training in customer service skills. Generally, unless a customer complains or compliments an employee their supervisor typically assumes that everything is being done well and provides positive feedback on their performance review.

Read more on Outsourcing Customer Service…

When you open a dollar store you soon discover there are so many different, yet important aspects to the business.  There are so many responsibilities that must be dealt with on a daily basis that it can be very difficult to get them all covered.  Still other duties might come up weekly or monthly.  Yet they are often just as important.  One of the most critical responsibilities you face is customer service.  This is a 24×7 duty that cannot be forgotten even for a moment.  In fact it is among the most critical responsibilities you are charged with handling.

Read more on Open a Dollar Store – Does Your Store Pass the Customer Service Test?…

What is an organization’s “culture?”   It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty.  They have shaped our customer service program’s success.  Do they shape yours?  How is your customer culture?

Read more on Assess Your Commitment to a “Culture of Customer Service”…

I took a phone call at my office the other day from a pleasant sounding young man representing the national office supply store I have a reward card with. He spent a minute of my time reading from a script about the current deals the company had and then asked me if I would place an order and receive an additional 10% discount. I was very impressed at this point with the telemarketing campaign this company was undertaking to boost sales in this difficult financial period. As all small business people do several times a day, I wished I had thought of this marketing strategy and assisted my clients in implementing it.

Read more on Is The Recession Hurting Your Customer Service ?…

Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct.

Read more on Silly Service Has Its Serious Side: Test your Customer Service Knowledge!…